PRIVACY DECLARATION


Dieseldokter, located at Han Tromplaan 1 1948BG in Beverwijk, is responsible for the processing of personal data as shown in this privacy statement.

Contact details

The Diesel Doctor

Han Tromplaan 1

1948BG Beverwijk

Website:

https://www.dedieseldokter.nl/


Further information can be found on our website under the contact information.
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The Diesel Doctor has a Data Protection Officer, who can be reached via email: info@dedieseldokter.nl
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Personal data that we process

The diesel doctor processes your personal data because you use our services and / or because you provide this information to us yourself. Below you will find an overview of the personal data that we process, among other things:
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- First and last name

- Address data

- Phone number

- E-mail address

- Bank account number

- VAT number (Business customers)

Special and / or sensitive personal data that we process

Our website and / or service does not intend to collect data about website visitors under the age of 16. Unless they have permission from their parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us via: info@dedieseldokter.nl and we will delete this information. If an order has been paid and processed by us, we can no longer delete this information because we are legally obliged to keep it for the tax authorities.
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For what purpose and on what basis we process personal data

The Dieseldokter processes your personal data for the following purposes:
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Ā Ā Ā  Handling payments
Ā Ā Ā  To deliver goods to the customer
Ā Ā Ā  Sending our newsletter
Ā Ā Ā  To be able to call or e-mail customers if necessary to carry out our services
Ā Ā Ā  can perform
Ā Ā Ā  To offer the possibility to create an account
Ā Ā Ā  The Diesel Doctor also processes personal data because we are legally obliged to do so, such as information that we need for the tax authorities.
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Retention of personal data

The Diesel Doctor does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:

Category


Reason


Retention period

Name
Address
residence


Being able to ship orders well and communicate well with the customer.


At least the legal term of 7 years.

E-mail address


Being able to communicate well about claims and questions about the order. Tracking can be provided by the carrier.


As long as necessary to provide the best possible service to the customer.

phone number


Being able to communicate well about claims and questions about the order. Telephone numbers are not required to be given here, the customer is free. But these contribute to the proper delivery of orders by our carriers.


As long as necessary to provide the best possible service to the customer.

IBAN, bank details


Being able to process orders and possibly make a refund to the customer. Payment services such as Paypal, Ideal and the like do not use direct bank details. These are not known to us, but to the aforementioned payment authorities, but customer names are known to us.


At least the legal term of 7 years.

Cookies and similar technologies


To improve the technical operation and ease of use of our website.


These can be deleted / removed by the user of the computer in question.

Ā IP address


IP addresses are automatically saved when visiting all websites. These data are never linked to a name.


These data cannot be deleted or changed by us or the customer.

Packing slips

Packing slips are only used internally to prepare orders for shipment. These and invoices are not physically sent to the customer but via an email system to the email address specified by the customer. Packing slips are stored with us on a secure server and are not accessible to unauthorized persons. We keep these in order to be able to resolve any errors and the like properly and quickly. These packing slips, with address details, are generally not kept longer than 3 months and are then destroyed. This is done with a paper shredder class P-4, which is suitable for confidential documents.

An exception to this retention period for packing slips are subsequent deliveries. If we cannot ship orders in full, we will make subsequent deliveries. For this purpose, the packing slips can be kept longer so that the customer can still send the ordered parts. We will inform the customer of this and he may also indicate himself what he wants to happen with his subsequent deliveries.

Processor Agreements
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The Diesel Doctor will not sell your information to third parties and will only provide it if this is necessary for the execution of our agreement with you. Or to comply with legal obligations such as the tax authorities. We conclude a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. The Diesel Doctor remains responsible for these processing operations. This includes the transfer of address data to the carrier.

Cookies, or similar techniques, that we use

The Diesel Doctor only uses technical and functional cookies. And analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferred settings. We can also optimize our website with this. You can opt out of cookies by setting the internet browser in such a way that it no longer stores cookies. In addition, you can also delete all information previously stored via the settings of your browser.
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View, modify or delete data

You have the right to view your personal data, to have it corrected or to have it removed. You also have the right to withdraw your consent to the data processing or to object to the processing of these personal data by the diesel doctor. You also have the right to data portability. This means that you can submit a request to us to send the personal data that we have about you in a computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to info@dedieseldokter.nl. We will respond to your request as soon as possible, within two weeks. The Diesel Doctor would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

We cannot delete all data from our customers because we have legal obligations towards the tax authorities.
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How we secure personal data

The Diesel Doctor takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. Examples include: secure connection to our website and password-protected servers and workstations. If you feel that data is not properly secured or there are indications of abuse, please contact us at info@dedieseldokter.nl

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Disclaimer

The conditions of this disclaimer apply to this website www.dedieseldokter.nl.

By visiting this website and / or using the information provided on or via this website, you agree to the applicability of this disclaimer. In the event of a conflict between the conditions of specific products and services ordered via this website and this disclaimer, the conditions of these products and services will prevail.

Use of the dieseldokter.nl site

The information on this website is for general information only. No rights can be derived from the information on this website. Although dieseldokter.nl takes care in compiling and maintaining this website and uses sources that are considered reliable, they cannot guarantee the correctness, completeness and topicality of the information provided. The dieseldokter.nl also does not guarantee that the website will function without errors or interruptions. The diesel doctor explicitly rejects any liability with regard to the correctness, completeness, topicality of the information provided and the (undisturbed) use of this website.

Information from third parties, products and services

When dieseldokter.nl displays links to websites of third parties, this does not mean that the products or services offered on or via these websites are recommended by them. The dieseldokter.nl accepts no liability and no responsibility for the content, use or availability of websites referred to or referring to this website. The use of such links is at your own risk. The information on such websites has not been further assessed by dieseldokter.nl for accuracy, reasonableness, topicality or completeness.

Using information

De dieseldokter.nl reserves all intellectual property rights and other rights with regard to all information offered on or via this website (including all texts, graphic material and logos). It is not permitted to copy, download or in any way publish, distribute or reproduce information on this website without the prior written consent of dieseldokter.nl or the rightful consent of the rightholder. You may print and / or download information on this website for your own personal use.

Amendments

De dieseldokter.nl reserves the right to change the information offered on or via this website, including the text of this disclaimer, at any time without further notice. It is recommended to periodically check whether the information provided on or via this website, including the text of this disclaimer, has been changed.

Applicable law

Dutch law applies to this website and the disclaimer. All disputes arising from or in connection with this disclaimer will be submitted exclusively to the competent court in the Netherlands.

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Disclaimer shop

Terms and Conditions

Diesel doctor 19-04-2014
General Terms and Conditions of the diesel doctor, established in Beverwijk

1. General

1.1 These general terms and conditions apply to all offers made by the diesel doctor. The conditions are accessible to everyone and included on the Dieseldokter internet site. Upon request, we will send you a written copy.

1.2 By placing an order you indicate that you agree with the delivery and payment conditions
agrees. The diesel doctor reserves the right to change its delivery and / or payment conditions after the expiry of the term.

1.3 Unless otherwise agreed in writing, the general or specific terms and conditions or stipulations of third parties are not recognized by the diesel doctor.

1.4 The diesel doctor guarantees that the delivered product complies with the agreement and meets the specifications stated in the offer.

2. Delivery and delivery time

2.1 Delivery takes place while stocks last.

2.2 The delivery time depends on the product ordered, please contact us for the current delivery times.

2.3 Within the framework of the rules of distance selling, the diesel doctor will execute orders at least within 5 days. If this is not possible (because the ordered item is not in stock or no longer available), or there is to
for other reasons delay, or an order cannot or only partially be executed, then you receive
the consumer within 5 days after placing the order and in that case he has the right to place the order
without cancellation costs and notice of default.

2.4 The diesel doctor's obligation to deliver will be fulfilled, subject to proof to the contrary, as soon as the goods delivered by the diesel doctor have been offered to the customer once.

For home delivery, the carrier's report extends,
involving the refusal of acceptance, until full proof of the offer to deliver.

2.5 All terms stated on the website are indicative. No rights can therefore be derived from the aforementioned periods.

2.6 The diesel doctor cannot be held liable for the loss of letterbox mail. The customer has various other options for having the ordered product delivered.

2.7 If a package with a trace & trace code is lost, the diesel doctor will provide a suitable solution, which means that the ordered product will be shipped again free of charge.

3. Prices

3.1 Prices will not be increased within the term of the offer, unless legal measures make this necessary or if the manufacturer implements interim price increases.

All prices on the site are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors.

3.2 All prices on the site are in Euros and include 21% VAT.

3.3 Trial period / revocation obligation The buyer can only return the ordered item within 7 days if there is an incorrect delivery or error on my side.

5. Data management

5.1 If you place an order with the diesel doctor, your data will be included in the customer database of the diesel doctor.
The diesel doctor complies with the Data Protection Act and will not provide your information to third parties. See our Privacy Policy.

5.2 The diesel doctor respects the privacy of the users of the internet site and ensures confidentiality of your personal information.

5.3 In some cases, the diesel doctor uses a mailing list. Each mailing contains instructions on how to remove yourself from this list.

6. Warranty and conformity

6.1 The entrepreneur guarantees that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the legal provisions existing on the date of the conclusion of the agreement. and / or government regulations.

6.2 A scheme offered by the entrepreneur, manufacturer or importer as a guarantee does not affect the rights
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and claims by the consumer in respect of a shortcoming in the fulfillment of the obligations of the
entrepreneur can assert against the entrepreneur on the basis of the law and / or the distance contract.

6.3 The customer is obliged to immediately check the delivered goods upon receipt. If it turns out that the delivered item is incorrect, inadequate or incomplete, then the customer must (before proceeding to return it to the diesel doctor) report these defects immediately in writing to the diesel doctor. Return of the goods must be in the original packaging (including accessories and accompanying documentation) and in new condition Taking into use after detection of a defect, damage occurring after detection of a defect, encumbrance and / or resale after discovery of a defect, will void this right to complain and return it entirely.

6.4 If complaints from the customer are found to be justified by the diesel doctor, the diesel doctor will, at his discretion, either replace the goods delivered free of charge or make a written arrangement with the customer regarding the compensation, on the understanding that the liability of the diesel doctor and the amount of damages
is always limited to a maximum of the invoice amount of the goods concerned, or (at the discretion of the diesel doctor) to the maximum amount covered by the diesel doctor's liability insurance in the relevant case. Any liability of the diesel doctor for any other form of damage is excluded, including additional compensation in any form whatsoever, compensation for indirect damage or consequential damage or damage due to loss of profit.

6.5 The diesel doctor is not liable for damage caused by intent or equivalent deliberate recklessness of non-managerial personnel.

6.6 This warranty does not apply if: A) and as long as the customer is in default towards the diesel doctor; B) the customer has repaired and / or processed the delivered goods himself or has had it repaired / or processed by third parties. C) the
delivered goods are exposed to abnormal circumstances or are otherwise handled carelessly or
have been handled contrary to the instructions of the diesel doctor and / or instructions on the packaging; D) the
inadequacy is wholly or partly the result of regulations that the government has made or will make
with regard to the nature or quality of the materials used;

7. Offers

7.1 Offers are without obligation, unless stated otherwise in the offer.

7.2 Upon acceptance of a non-binding offer by the buyer, the diesel doctor reserves the right to make the offer
to revoke or deviate from that acceptance within the period of 3 working days after receipt of that acceptance.

7.3 Verbal promises are only binding on the diesel doctor after they have been explicitly confirmed in writing.

7.4 Offers from the diesel doctor do not automatically apply to repeat orders.

7.5 The diesel doctor cannot be held to its offer if the customer should have understood that the offer, or any part thereof, contained an obvious mistake or clerical error.

7.6 Additions, changes and / or further agreements are only valid if agreed in writing.

8. Agreement

8.1 An agreement between the diesel doctor and a customer is concluded after an order assignment has been assessed by the diesel doctor for feasibility.

8.2 The diesel doctor reserves the right not to accept orders or assignments without stating reasons or to accept them only on the condition that the shipment is made cash on delivery or after payment in advance.

9. Images and specifications

9.1 All images; photos, drawings, etc .; Among other things, data regarding weights, dimensions, colors, images of labels, etc. on the internet site of the diesel doctor are only approximate, are indicative and cannot give rise to compensation or termination of the agreement.

10. Force majeure

10.1 The diesel doctor is not liable if and insofar as its obligations cannot be fulfilled as a result of force majeure.

10.2 Force majeure is understood to mean any strange cause, as well as any circumstance that should not reasonably be at its risk. Delays or non-performance by our suppliers, malfunctions in the
Internet, disruptions in the electricity, disruptions in e-mail traffic and disruptions or changes in technology supplied by third parties, transport difficulties, strikes, government measures, delays in the supply, negligence of suppliers and / or manufacturers of the diesel doctor as well as auxiliary persons, illness of personnel, defects in auxiliary or transport equipment explicitly count as force majeure.

10.3 In the event of force majeure, the diesel doctor reserves the right to suspend its obligations and is also entitled to dissolve the agreement in whole or in part, or to demand that the content of the agreement be amended in such a way that execution remains possible. Under no circumstances is the Diesel Doctor obliged to pay any fine or compensation.

10.4 If the diesel doctor has already partially fulfilled its obligations at the onset of the force majeure, or can only fulfill its obligations in part, it is entitled to invoice the already delivered or the deliverable part separately and the customer is obliged to pay this invoice as it was a separate contract. However, this does not apply if the already delivered or deliverable part has no independent value.

2 or 3
11. Liability

11.1 The diesel doctor is not liable for damage to articles caused by incorrect use of the products.
Before use, read the instructions on the enclosed manual and / or consult our website.

11.2 The diesel doctor is not liable for damage caused by articles / products purchased by the customer.

12. Retention of title

12.1 Ownership of all goods sold and delivered by the diesel doctor to the customer remains with the diesel doctor as long as the customer claims the diesel doctor's claims under the agreement or earlier or later similar
agreements, as long as the customer has not yet paid the work performed or still to be performed under this or similar agreements and as long as the customer has not yet paid the claims of the diesel doctor due to failure to comply with such obligations, including claims in respect of fines, interest and costs, all this as referred to in Section 3:92 of the Dutch Civil Code.

12.2 The goods delivered by the diesel doctor that fall under the retention of title may only be resold in the context of normal business operations and may never be used as a means of payment.

12.3 The customer is not authorized to pledge the goods falling under the retention of title or to any
otherwise.

12.4 The customer now gives unconditional and irrevocable permission to the diesel doctor or a third party to be appointed by the diesel doctor, in all cases in which the diesel doctor wishes to exercise its property rights, to enter all those places where its properties will be located and those items. to take there.

12.5 If third parties seize the goods delivered under retention of title or wish to establish or assert rights thereon, the customer is obliged to inform the diesel doctor of this as soon as may reasonably be expected.

12.6 The customer undertakes to insure the goods delivered subject to retention of title and to keep them insured against fire, explosion and water damage as well as against theft and to make the policy of this insurance available for inspection by the diesel doctor on demand.

13. Applicable law / competent court

13.1 Dutch law applies to all agreements.

13.2 Disputes arising from an agreement between the diesel doctor and the buyer, which are not in mutual consultation
can be resolved, the competent court within the district of Den Helder will take notice, unless the diesel doctor prefers to submit the difference to the competent court of the buyer's place of residence, and with the exception of those disputes that fall within the competence of the subdistrict court.

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